Customer Expectations: The Tool You Didn’t Know You Had.
Expectations tell a story of what your customer experience will be, regardless of what the experience actually is. However, the…
Expectations tell a story of what your customer experience will be, regardless of what the experience actually is. However, the…
Your website is the virtual face of your business, attracting web surfers and converting visitors to leads and clients. But…
No doubt sometime during your tenure as a business owner or manager, you’ve slipped into the local coffee shop to…
I think we can all agree, Lego is awesome no matter who you are, where you’re from, or how old…
Before we dig into delight, let’s look at an example: in 2014 outside a courthouse in LA, pedestrians and passer-bys…
In the past decade, the single biggest change to the way we do business has been the growth of mobile…
Online marketing holds a certain mystique that some may find daunting. Fortunately, just showing up is half the battle, and…
The customer’s journey encompasses more than just your service, it also includes everything leading up to that service: booking the…
Your smartphone is your multi-tool, secret weapon, sonic screwdriver, utility belt, tri-corder, time cruncher, life saver, all wrapped up in…
Imagine for a moment that you want to learn how to play the guitar. You start by searching for a…
“You’ve taken your first step into a larger world.” – Obi-Wan Kenobi Setmore is simple, but there’s a lot you can…
SetMore is an online appointment booking application which allows your customers to book appointments from the web. You get all your appointment notifications as sms text reminders.