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Lobbying for a 5-Star Customer Experience

The customer’s journey encompasses more than just your service, it also includes everything leading up to that service: booking the first appointment online, getting a text reminder the day before the appointment, and the 5-10 minutes of milling around the… Continue Reading →

New Features: Summer of Setmore 2016

The state of the Setmore union is strong. Our development team has made leaps and bounds to bring new features to the app and we’ve rounded up a summary of changes below. As you read on, know that many of… Continue Reading →

Turn Customer Anxiety into Excitement

On a balmy summer Friday in July, the CEO of Setmore Joshua Iwata and two other Setmore employees prepared to jump out of a plane. Engine fumes streamed into the back of the cabin and the pilot was playing Pokémon… Continue Reading →

Find More Customers and Get More Website Traffic

Your website is the virtual face of your business, attracting web surfers and converting visitors to leads and clients. But to get your website operating at peak efficiency, there are things that every business owner must routinely check off their… Continue Reading →

3 Inefficiencies That Hold Your Business Back

This year marks Setmore’s 5th birthday, but when we first started out we used a barrage of third-party apps and software to perform the otherwise intricate function of customer service: customer management (Distributed Source), chat (Conversion Support), feedback (Loop) email… Continue Reading →

5 Ways to Boost Your Online Appointment Booking Page

I can’t stop writing about Setmore’s booking page. It’s the bread and butter of what we do, it’s where new customers come to book their first online appointment and returning customers book their next appointment. It’s where most of the… Continue Reading →

How to Reward Customers for Being Customers

No doubt sometime during your tenure as a business owner or manager, you’ve slipped into the local coffee shop to fuel up on your preferred caffeinated brew. And if you have, then you’ve probably used punch cards that say something… Continue Reading →

Top 5 Setmore Scheduling Hacks for Features We Don’t Offer Yet

I think we can all agree, Lego is awesome no matter who you are, where you’re from, or how old you may be. But the best thing about Lego is what happens when you don’t follow the directions, when you… Continue Reading →

The Immeasurable Experience of Delight

Before we dig into delight, let’s look at an example: in 2014 outside a courthouse in LA, pedestrians and passer-bys were asked to rate their stress level. Next they were invited to sit on a patch of soft green grass,… Continue Reading →

Why Businesses Should Use SMS Appointment Reminders

In the past decade, the single biggest change to the way we do business has been the growth of mobile use. That means businesses have had to change the way they reach their customers. If 79% of Americans check their… Continue Reading →

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