Booking software for embassies.

FAQs.

• How do I implement an embassy appointment booking system?

  Decide whether a Free, Pro and Team plans would suit you better.. We find that embassies prefer the Setmore Pro plan as admins can continue to add staff for a nominal fee per month.

  Create your account and set up your online Booking Page. You can display your services, staff profiles, fees and embassy contact information. Your Booking Page’s URL is customizable so it’s easier for your audience to remember.

  Once complete, share your Booking Page URL and enable visitors to self-schedule appointments online. Every service you add also has a unique booking link, streamlining the process further.

  When a visitor opens your Booking Page, they can see your real-time availability. As soon as they confirm a booking, both the visitor and service provider get an instant email confirmation. The service provider’s Setmore calendar also displays the appointment details automatically.

  For more details on implementing online scheduling for your embassy, read our Booking Page set-up guide.

• Can I add terms and conditions to my Booking Page?

  Yes, you can add terms and conditions using a Booking Page pop-up message. When a visitor opens your Booking Page, a window appears front-and-center.

  To set up a pop-up with T&Cs or other important information, head to Apps & Integrations > Booking Page > Configure. In ‘Booking Policies’, navigate to ‘Notes for the Customer’. In this section, you’re able to specify your terms, relevant updates, cancelation policy, payment details, and more.

  To continue, your Booking Page’s visitors need to acknowledge the message.

  Read more about creating a Booking Page pop-up.

• Do my appointment details sync across different devices?

  Yes, your appointment details sync across all of your Setmore-enabled devices. If you download the Setmore mobile app, you can also set up push notifications to receive updates on your homescreen.

  When an appointment is scheduled through your calendar or Booking Page, the details reflect across desktop, tablet and mobile immediately. You stay in the loop, without any data transfer needed.

• What types of services do embassies typically book online?

  Many of our embassy customers have introduced online booking for:

  Passport services including renewal and emergency passport applications

  Visa interviews

  Notarial services including certifying documents and witnessing signatures

  Driving license renewal

  Overseas voter registration

  Land transfer, and other legal and real estate transactions

  You can also set up prepayment for any services added to your Booking Page.

• How do I customize my embassy’s Booking Page?

  Edit your Booking Page’s URL to feature the name of your embassy. Not only does this make it more memorable, it’s easier to discover through Google search. Each service has its own booking link and you can add descriptions to help visitors find what they need.

  To further personalize the booking process, display your logo, branding, photos of your facilities and an Instagram stream.

  Pro account holders can remove Setmore branding entirely.

• How do I book and host video appointments with Setmore?

  Free plan customers can activate the Teleport video integration. This enables up to 4 staff to book and host virtual appointments. Pro and Team plan customers have access to Google Meet, Zoom and Teleport Premium. Zoom and Teleport Premium allow staff to host group classes online.

  After selecting and activating an integration, you’ll be asked to specify the services that require video. When one of these services is booked (via your calendar or Booking Page), a meeting link is included in staff and visitor email confirmations.

• How do I accept payments in advance?

  Your embassy appointment scheduling app integrates with leading payment platforms. Free customers are able to accept debit and credit payments with Square. Pro or Team customers can also select from Stripe and PayPal.

  Process payments in advance by setting up Booking Page payments. Open your Setmore web app and navigate to Settings > Payments > Booking Page. Next to ‘Do you want to accept payments?’, you’ll see a switch. Flip the switch on and your visitors will have the option to pay ahead of time. If needed, you can make prepayment compulsory.

• How many staff can I add to one Setmore account?

  You can create up to 4 staff logins with a Free account. Every login comes with its own calendar and booking link. Team customers are able to continue creating staff logins, with additional features like text reminders and 2-way Google Calendar sync.

  For more details, view our plans and pricing.

• What will my website’s ‘Book Now’ button look like?

  Check out our demo page to see the appearance options for your booking button. You can add a sleek ‘Book Now’ button to any page or embed your full Booking Page on your website.

• How do I manage account permissions?

  Admins can control account permissions in Settings > Staff. Simply select a staff profile, switch on ‘Staff Login’ and specify access.

  • Admins can view all calendars and account settings.
  • Staff have access to only their calendar.
  • Receptionists can view all staff calendars and details in the ‘Customer’ tab. However, they cannot access other menus or submenus.

  You can allow staff to edit their own work hours and add breaks. Learn more about staff logins and account permissions.

For more information, check out our Support Center