Automated SMS reminders for your business

An automated text reminder service sends customers a message before their appointment so they don’t forget. On Pro, reminders are set to your preferred timing and sent directly to clients’ phones with their booking details. 

It keeps customers informed before their appointment. A quick message with the date, time, and service helps people remember their booking and arrive on time.

SMS reminders are not currently available in some regions due to carrier restrictions and fair usage policies.

To see if your country can’t send text reminders, check out this support article.

Yes. Your app sends text reminders automatically once you enable this feature. Every booking triggers a reminder so customers know when and where their appointment takes place.

To learn how to enable SMS reminders, read our support article.

That’s up to you. Customers receive text message reminders before their scheduled service with all the booking details. You can choose when they’re sent in Settings > Notifications > Customer notifications, where you can select how far in advance they’re sent. 

Of course. Whether you book customers in your calendar, they self-schedule on your Booking Page, or they find you through Reserve with Google, your website, or Instagram, text reminders for appointments will be sent automatically.

It’s simple, and once set up, every reminder is sent for you. Go to Settings > Notifications > Customer notifications and switch on text reminders, set your lead time, and customize your message. 

Automated SMS reminders are a Pro feature. A certain number of credits is included in your plan according to how many team members you have. If you need more, you can purchase extra credits, either as a one-time purchase or monthly. 

Yes. If you are in the US, you can enable HIPAA compliance on Pro. Once enabled, your account limits the details included in text reminders to protect patient privacy and comply with HIPAA. Learn more in our support article.