Engage the Page: 5 Social Media Tactics Taking Local Businesses to the Top

By Setmore Appointments

Free, powerful online customer scheduling for businesses of all sizes.

In 2013, nearly 1 in 4 people used social media, and by 2017, an estimated 2.55 billion people will use social media worldwide according to a recent report. That’s a huge audience, which means social media is a valuable marketing platform. However, you have to learn social media to use it properly to reach the top. Check out these five social media tactics that are taking businesses to the top to help you learn how to do it.

social-media-for-small-businesses

Engaging on Social Media

One common misconception about social media is that it’s a goldmine for prospects where you can simply share your links and gain followers. Social media requires much more engagement if you want your marketing efforts to succeed.
Think it’s not that big of a deal? According to a Lithium study, 53 percent of respondents say they expect a company to reply to their tweets within an hour. That number increases to 72 percent when the customer has a complaint about the company.
You can engage with your followers by responding to comments, addressing concerns, hosting Twitter chats, and sharing or retweeting customers’ updates.

The Use of Hashtags

Hashtags have been around on social media for a long time and are popular among Twitter users, but they’re starting to gain traction on more networks such as Facebook, Instagram, and Pinterest. On social media, hashtags turn the following words into a clickable link that allow users to see a list of similar content and updates. Using hashtags puts your updates in those lists, helping you reach a wider audience.
A post on Business2Community gives an in-depth look at how to effectively use hashtags. Some tips include:

  1. Use hashtags sparingly.
  2. Keep your hashtags simple.
  3. Make your hashtags relevant.

Many companies also use hashtags to gain social media traction through campaigns rather than simple mentions. For instance, T-Mobile uses #Unleash on Twitter to spread the word about its new services. This campaign involves no contracts, and the company will even pay the fees for you to cancel your old service if you switch over to its new plans.

Sharing Visual Content

Approximately 65 percent of people are visual learners. To better connect with your audience and offer more entertainment, share a fair amount of visual content opposed to text updates.
Examples of visual content you can share on social media include:

  • Videos
  • Photos
  • Infographics
  • Graphs and charts
  • Slideshow presentations
  • Comics
  • Memes

But it’s not all about sharing. You also want to make your profile visually engaging so you don’t turn away followers. Choose your profile image carefully. If you’re a business, you’ll likely want to use a high-resolution photo of your logo. If you’re tweeting or pinning as an individual, make sure you have a clear, friendly head shot. Ensure that your cover photos and background images are relevant and fun but don’t overload the senses.

Social Media Apps

Using social media apps can help you and your business get the most out of social media. But this doesn’t mean downloading the official Facebook or Twitter app on your smartphone. There are plenty of other apps available to help save you time on social media. Hootsuite, for instance, allows you to manage your favorite social networks all from one place. Here, you can schedule updates, track brand mentions, and monitor results of your social media efforts.

You can also use real-time apps and widgets on your website to keep readers up-to-date and engaged. A recent study showed that 88 percent of people who use real-time social media apps on their website see an increase in user engagement.

Adhering to the 80/20 Rule

The 80/20 rule states that 20 percent of the content you share on social media should be about your brand and the other 80 percent should be other people’s content that pertains to your audience. The reason businesses do this is because people use social media to discover useful information, not to be bombarded with sales pitches. When you share useful updates from others, you get your audience more involved and interested in your brand instead of annoyed.
As you implement these various tactics into your social media strategy, you’ll likely notice huge improvements in your following and audience engagement.

[Image Credit: Hernani Larrea]

This is a guest post by Angela, a freelance writer and graphic designer who specializes in business trends and development. When she isn’t writing she is pursuing her Masters in business communications and working as a social media analyst.

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  • Avis remarquable. J’ai découvert par hasard ce site et vais continuer à le suivre !

  • Hi Angela, great article. In fact: I think, in this case the 80/20 rule should be a 90/10 rule 🙂 And that´s a problem, if you try to use Social Media the professional way. Most companies just share their own (ad)content and do not understand, why they do not get any followers. And for me (if I am offering Social Media as a service) they do not understand, why I have to post content … without selling their products. So “hardselling” gets more and more an “engagement-selling”. But it does not help: If you want to sell through social media,you must have an editorial team (or freelancers) to enthrall buyers with content.

  • Excellent entry.!

  • fuktutredning Interesting to see … thank you it’s well done 🙂

  • Thanks for taking the time to discuss this, I feel strongly
    about it and love learning more on this topic.
    international business marketing.

    • Nice to hear that Jahidur, we also think in a similar fashion. Join our social channels to know more this topics.