Reserve with Google Lets Customers Book Appointments from Search Results

By Setmore Appointments

Free, powerful online customer scheduling for businesses of all sizes.

Reserve with Google is a new, FREE service, made possible through partnerships with Setmore and others, that lets your customers schedule appointments directly to your business calendar from Google Search or Google Maps results.

We’re just getting started on Reserve with Google, so this service is currently only available to US-based businesses in the following industries:

  • Hair Salon/Barbershop
  • Nail Salon
  • Spa/Massage/Waxing
  • Fitness/Personal Trainers

If you don’t see your industry listed, don’t worry! We’re working with Google to add support for more industries and there’s a good chance yours will be added soon. But now’s a good time to get acquainted with what Reserve with Google can add to your business. Continue reading for all the juicy details, below.

A new path to acquire customer appointments

The key benefit to Reserve with Google is that it makes it easy for your online customers to book an appointment with your business. It’s an express lane to view your services and availability. Customers won’t have to browse your website to find your contact information, and in most cases, they’ll already be looking at your business’s location in Google Maps.

What customers see

When customers search for your business or your services in Google, they’ll see a button to book an appointment or see your availability next to your business name in the search results.

When customers search for your business or your services in Google, they’ll see a button to book an appointment or see your availability next to your business name in the search results.

If they do this from a regular Google search, they’ll see a button to schedule an appointment in the quick view results, which displays a preview of your business location in Google Maps.

If they do this from Google Maps, they’ll again see the button to schedule an appointment, and they’ll be able to pick their services, staff, and date/time right then and there.

If they do this from Google Maps, they’ll again see the button to schedule an appointment, and they’ll be able to pick their services, staff, and date/time right then and there. Appointments booked this way show up on your Setmore calendar per usual. You don’t have to do anything different or extra.

How you can start using Reserve with Google

Reserve with Google is currently in a pilot phase, so not all industries or locations will be supported. As new industries become supported, we’ll post updates on the blog and on our Facebook and Twitter pages, so be sure to follow us there too.

In your Setmore account, navigate to Apps & Integrations, then scroll down and click on the Reserve with Google card.

  1. In your Setmore account, navigate to Apps & Integrations, then scroll down and click on the Reserve with Google card. (If you don’t see the integration card, then you may not be eligible. See the Eligibility checklist in the section below.) This will open the details menu, which provides a brief overview of the Reserve with Google service.
  2. Click the “Activate” button to continue.
    The Activate screen walks you through the requirements for Reserve with Google.
  3. The Activate screen walks you through the requirements for Reserve with Google. If everything checks out, all you have to do is click the “Activate” button to turn it on. It may take up to 14 days, but typically 1-3 days, for the changes to start reflecting in a Google search for your business and/or services.

Don’t use Setmore? Sign up for a free account today >

Eligibility checklist

Currently, Reserve with Google supports Hair Salons, Barber Shops, Nail Salons, Spas, Waxing Salons, Massage Therapists, Fitness Centers and Personal Trainers that are based in the US. Additional industries and locations will be added soon. Use the following checklist to see if you meet the other eligibility criteria:

  • Verified by Google – Your business must be verified by Google. Click here to learn more >
  • Address Match – Your business address with Google must match your business address in Setmore.
  • Services Vetting – For best results, all services listed in your Setmore account should have a cost associated with them, and the service titles should not contain any special characters, such as @, #, $, %, and so on. Services that don’t meet this criteria simply won’t show up in your Reserve with Google listing.

Learn more about the Reserve with Google integration on our support website >

Opting out

You may deactivate Reserve with Google at any time. In your Setmore account, simply navigate to Apps & Integrations > Reserve with Google. In the integration card details menu, click the “Deactivate” button.

Please note that Reserve with Google is deactivated by default for new Setmore users.

Don’t currently use scheduling software?

Setmore lets you manage your business appointment calendar online, while empowering your customers to book themselves online 24/7. Sign up for a free account and benefit from Reserve with Google now.

Thanks!
Team Setmore

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16 Responses

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  • Hey, I am wondering why I cannot get my Setmore schedule to link with Google Places.

    Can you tell me why?

    • Hi Bryce, currently Reserve with Google is only available for businesses that are in the Salon/Spa and Gym/Fitness industries. It’s currently not supported for healthcare. I hope that helps clear things up! Thanks for commenting.

  • This is great! When do you expect it to open for European based businesses? I am in Portugal and would really love to see this integrated with my site. I have absolutely adored setmore and have recommended it to others.

    Really happy to see this development!

    • Hi Erica, great question, I unfortunately don’t have an expected date for that. Google is continuously adding support for new industries and regions, and we’ll notify users as they become eligible to participate. Thanks!

  • Hi,
    This is all great and convenient, and I appreciate your continual efforts to improve Setmore…
    But what my massage clients really need is a better calendar interface to be able to view my available appointments from. Right now they have to choose a date, then look at the calendar to see if there is an appointment available on that date. But if there is not, then they have to keep choosing different dates and searching for availabilities, which can be very time-consuming. Several of my clients have expressed their frustration with it, and at least two of them simply won’t use it until I get another system. What you need is a better, more simple calendar to view available appointments from. I hope you can figure this out because it is the only thing that has been a problem with Setmore. But it definitely is a big problem.
    Thanks,
    Chris

    • Hi Chris, try enabling “first available appointment” under Apps & Integrations > Your Booking Page (Configure) > Booking Policies. This will forward the customer to the first available date in your calendar. Please note – this may slow down the calendar if you’re only open 1-3 days out of the week, so I’d try experimenting with it first. See article here for more info: https://support.setmore.com/booking-page/advance-to-first-available-appointment

      We are looking at a potential redesign of the Booking Page this year that would make it easier for customers to pick a date and see availability, but it may be a long time before it’s publicly available.

  • I’m still waiting for the follow thank you feature to be added 🙂

  • This is exciting!! 🙂

  • Hi, my business meets all requirements (US business, listed and verified in Google listing, same address both in Setmore and Google) but I don’t see the feature in Apps & Integration.

    Can you please assist ?

  • Hi there

    I am an anesthesiologist, any idea when this would be available for me? Also if I wanted to share my calendar with a practitioner so they can know what dates are available to book how might I go about doing that?

    Thanks

    Neal

  • Hi! I’m a massage therapist who is excited to use this cool new service. However it isn’t showing up in my apps tab. Should I be patient or is there something wrong? Thanks! Julia