Captain’s Changelog: April 2018

By Setmore Appointments

Free, powerful online customer scheduling for businesses of all sizes.

Spring cleaning! We’ve doubled our efforts to squash as many bugs in the Setmore app as possible. So, for this month, while you’ll get some of the usual updates on new features still in progress, we’re also showcasing a long list of glitches and various other wrinkles that have now been ironed out. Continue reading for details.


Automated review requests

Setmore "Request for Review" email template

Online reviews are critical to every business, since they help build up your social cred and encourage new and potential customers to book a service with you. To these ends, we’ve introduced automated review request emails. Now after each appointment, Setmore will automatically send an email to the customer, asking them to rate their service and to pre-book their next appointment on your public Booking Page.

This should help increase the number of reviews on your Booking Page while getting you more appointments overall. You can edit and publish customer reviews in Setmore by going to Apps & Integrations > Your Booking Page (Configure) > Reviews.

Note: If you don’t want Setmore to petition customers to post a review, go to the Reviews submenu and click the toggle switch in the top-right corner to deactivate the Reviews feature. Click here to learn more about Reviews in Setmore >

Steady progress: mobile payments, tablet app, speed boosts

Setmore Premium screens on an iPhone

In case you were wondering what’s the status of all those cool new features we announced in the last deployment notes – the short answer is, “We’re working on it!” Stay tuned for additional updates and in the meantime, check out these sneak-peek mock-ups of Setmore Premium on your phone.

Instructional content/guide blitz

Setmore PDF covers and pages.

New instructional content is available for all pieces of the Setmore platform and our paid products. These downloadable guides are designed for quick consumption with tons of visuals for easy learning. Browse and share them with friends or colleagues who you think could benefit from our free online scheduling platform!

Bug fixes – “Spring Cleaning” edition

This month we’ve embarked on a quest to squash as many bugs as possible, and it won’t stop here. We’re committing to a bug-free Setmore by year’s end, starting with this tip of a gradually shrinking iceberg:

Mobile App

  • Fixed a critical issue that caused the previous week’s appointments to sometimes appear under the current week’s dates and times.

Booking Page

  • If Booking Page payments are enabled, customers can no longer navigate backwards once they reach the payment screen.
  • When customizing your Booking Page URL, the Setmore platform will now correctly notify you if the URL is already taken.

Payments

  • When a paid attendee is deleted from a class session, you may now refund that attendee’s service cost under the Settings > Payments > History tab.
  • Fixed a design issue that caused long service titles to break across columns under Settings > Payments > History.
  • Fixed a design issue that was showing the Stripe integration as deactivated when it was actually activated.

Staff Logins

  • Staff logins with “Receptionist” access can no longer unmerge a merged customer profile (this is intended to be an Admin-only capability).
  • Only users with “Admin” level access may now upgrade or downgrade a Setmore account.

The Calendar

  • Fixed an issue that caused the Calendar page to sometimes continuously reload itself.
  • When converting a single appointment to a recurring appointment, the original appointment’s label will no longer copy over into the new series of recurring appointments.

Email Notifications

  • All class notification and reminder emails are now enabled by default for new Setmore users.

Live Booking

Stay tuned for future updates!
Thank you for reading 🙂


Committed to increased transparency and more responsive community outreach, Setmore will post monthly development updates to showcase some of our work and improvements made over the past 30 days.

Have a feature request? Post a comment below or email us at help@setmore.com.

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  • Would love if you could set time frame for the review email. If it sends earlier than two weeks after the appointment date, my customers will not have received their photos yet and won’t be able to provide a complete review. Cheers! 🙂

  • I would like to thank you guys, for all your time and efforts to make our
    business life run smoothly … You are stars!

  • guys.
    love the reviews option for my clients. is that allready in place as of now? is there and extra charge for that? wasn’t quite sure.
    reviews are massive for us.
    Thanks

    • Hi Tom, the reviews feature is live and it’s free. Use it as much as you wish! You can check that reviews are enabled for your account by going to Apps & Integrations > Your Booking Page (Configure) > Reviews