Setmore Deployment Notes: Sept 2017

By Cassandra @ Setmore

Writer, editor and scheduling product expert at Setmore Appointments.

Summer comes to a close, but Setmore’s offices are still filled with busy bees. This month we’ve got some exciting new developments around Live Booking, along with a much-awaited mobile app feature debut.

Get yer Live Booking here! (Now in open beta)

Setmore Live Booking is a live call answering and appointment booking service for your business. Your customers call in, and we help them book appointments directly to your Setmore calendar – you as the business owner don’t have to do anything. If you want to try Live Booking for yourself, now is your chance!

Setmore Live Booking will be a new live call answering service that integrates with your Setmore calendar.

Log into your Setmore account and click the button below to reach the Live Booking signup screen. There is a monthly billing cost (we cover the details during the sign-up process inside the Setmore app), but after you sign up for a subscription, Live Booking services will become immediately available for use.

Make sure you’re logged into Setmore first!

Log into your Setmore account and click the button below to reach the Live Booking signup screen.

Have more questions before you get started? No problem. Check out the FAQs page on our support website or email us directly at help@setmore.com.

Book Recurring Appointments in the iOS/Android app

We’re steadily working towards bringing the full functionality of the browser version of Setmore to users of our mobile iOS and Android app. With this in mind, we’re pleased to announce that Setmore Premium users can now book recurring appointments on their phones!

To make a recurring appointment, start booking an appointment scroll down to the “Repeat” option in the Create Appointment menu.

To make a recurring appointment, start booking an appointment and scroll down to the “Repeat” option in the Create Appointment menu. Then specify the interval of recurrence (daily, weekly, or monthly), and continue to book the appointment as you normally would.

Click here to read the support article on recurring appointments in mobile >

Don’t worry, additional Premium features are coming soon to our mobile app. Just keep an eye out for any announcements from us, and be sure to follow Setmore on Facebook and Twitter.

Other improvements and bug fixes

  • Setmore will no longer email plain-text passwords for either Customer Logins or Staff Logins to either user’s inbox. Instead, users will be prompted to create their own password upon Customer/Staff Login creation.
  • Setmore will now pass the customer’s name on to Stripe when the customer makes a payment through your Booking Page.

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  • It’s all very well promoting being able to book “out of hours” – sadly your system won’t allow an appointment to span 2 days (i.e going through midnight into the next day)

    Kinda ruins the point of out of hours bookings when those hours may well span into the next day.

    Sadly renders SetMore no use to us 🙁

    • Hi John, I’m sorry to hear that. There may be some confusion here – by stating that your customers can book “out of hours,” what I mean by that is that they can book an appointment online, through your Booking Page, even if your business is closed for the day. The appointment itself would have to still be during your working hours. The alternative would be that customers might have to call to book an appointment, and if you’re only available to take a call during working hours, then they’d have to leave a voicemail, call later, or simply not book the appointment. That’s the opportunity that Setmore mainly addresses.

      You’re right however that Setmore cannot book an appointment that’s longer than 24 hours, or that spans more than 1 calendar day. However, a class session (which has a fixed time and date and can accommodate multiple customers) can be scheduled across the end of day, into the next day, and so forth. That may not solve your primary challenge, but it’s probably worth looking into. Here’s the article on classes.
      Can you tell me more about the type of appointments you are needing to book?