Appointment Scheduler for Freshdesk

Install the Setmore plugin and book appointments right from your Freshdesk dashboard.

Handle Support Tickets and Book Appointments

Support ticket requiring more attention? Forget back-and-forth emails or calls. Connect customers with your team by scheduling an online meeting through your Freshdesk dashboard.

  • calendar icon with a tick mark

    All-in-one Hub

    Offer instant solutions by responding to tickets and booking appointments within the Freshdesk app.

  • person like icon with incoming and outgoing arrow

    Timely Notifications

    Ensure both your staff and customer receive email confirmations and reminders for booked appointments.

  • laptop icon with video symbol

    Meet with Video

    Offering a live demo? Empower your helpdesk agents to schedule video meetings with customers.

  • calendar refresh icon

    Dynamic Scheduling

    Update working hours, time off and breaks. Sync staff calendars with Google or Office 365 and say bye-bye to double booking!

  • mail with a delivered check icon

    Customer-Friendly

    Enable customers to reschedule or cancel an appointment in advance via their confirmation emails.

Grow your business by connecting your free online scheduling Setmore app with Freshdesk.

a man is focused and working on a mac
few spaces with a button that says 'Book now'

Turn tickets into instant bookings

Ensure your helpdesk agents assign tickets to the right team member, with the Setmore plugin for Freshdesk. Simplify appointment-booking and turn customer woes into customer delight.

From support to sales

Connect Setmore with Freshsales and enable your sales team to convert your newly-booked leads into new customers.

activate freshdesk integration in Setmore

Make appointment scheduling easy

With the Setmore plugin, your helpdesk team can offer a specific timeline of resolution to your customers. Enable agents to coordinate a time that works for both your team and your customers.

  • icon for a list of things to do in document

    On Point

    Confirmations that offer all the details your customers need.

  • an icon shows a figure in a video call

    Personalized

    Specify the services that should include online video meetings.

  • phone support question icon

    Speedy Support

    Connect with the Setmore support team any time, Anywhere.

Great for on-site appointments

Manage the number of customers who can visit your store within a given timeframe. Ensure your support team can schedule in-person appointments in advance and plan accordingly.

Two woman talking to each other over coffee
People are talking to each other sitting in a row

Get services in order

Create and display well-defined and organized service categories. Empower your helpdesk and sales teams to book more appointments at a moment’s notice.

Streamlined for Freshdesk

Scale your Setmore Booking Page to fit inside the Freshdesk dashboard. Connect your apps and allow your helpdesk agents to schedule customer appointments at the click of a button.

A man looking at his laptop while writing on paper

FAQs

Can I export my customer contact information to my Freshdesk account?

Setmore offers an integration with Freshsales which lets you automatically export new customer contacts to your Freshsales account. Learn More >

Can agents add or remove services via the plugin?

No. Your agents can only view the available time slots and schedule appointments. To add or delete services and staff members, you’ll need to login to your Setmore account.

Can I view my full Setmore calendar in the plugin?

No. The plugin displays a streamlined version of the Setmore Booking Page for your agents to schedule appointments for customers.