Handle Support Tickets and Book Appointments
Support ticket requiring more attention? Forget back-and-forth emails or calls. Connect customers with your team by scheduling an online meeting through your Freshdesk dashboard.
Offer instant solutions by responding to tickets and booking appointments within the Freshdesk app.
Ensure both your staff and customer receive email confirmations and reminders for booked appointments.
Meet with Video
Offering a live demo? Empower your helpdesk agents to schedule video meetings with customers.
Update working hours, time off and breaks. Sync staff calendars with Google or Office 365 and say bye-bye to double booking!
Enable customers to reschedule or cancel an appointment in advance via their confirmation emails.