Frequently Asked Questions – Free Online Appointment Scheduling
Answers to some of your most commonly asked questions can be found below. We’ll cover the basics of signing up, online booking, technical support, and using the Setmore platform.
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What do I get when I create a Setmore account?
A lot. You’ll get an appointment calendar and support for up to 4 staff profiles, along with automated email confirmations, reschedule notices, and cancellation alerts. Your account also comes with an online Booking Page where customers can schedule appointments with you 24/7.
Do I need to provide a credit card number when I sign up?
No. Creating an account is completely free and can be done in less than 30 seconds. You’ll need to provide a credit card number only when signing up for Setmore Premium.
Can I cancel my account at any time?
Absolutely. There’s no contract with a free Setmore account, and you don’t need to provide a credit card to sign up. For Setmore Premium users, you can cancel your subscription anytime during your billing period without penalty.
Where can I go to learn more about Setmore as a product?
First check out our YouTube channel for 60-second tutorial videos that will give you an impression of how easy the app is to use. You can also browse our comprehensive support article database. Lastly, if you have a specific question, you can email us at email@example.com or give us a call toll-free at +1 (877) 989-7413.
How much does Setmore cost?
Basic Setmore accounts are free to create and use. You can upgrade to Setmore Premium anytime, and choose between a monthly billing plan at $25 USD per month, or an annual billing plan at $199 USD per year (which saves you $100 USD vs. the monthly plan).
What does Premium offer?
Setmore Premium increases your staff limit to 20 (contact us to request more than 20), and gives you access to advanced features: text reminders, Stripe payments, 2-way calendar syncs with Google and Office 365, and recurring appointments. You can also remove the Setmore branding from your Booking Page.
As a Setmore Premium subscriber, you’ll also gain access to Premium support with our most experienced Setmore experts, as well as an invitation to have a personalized 1:1 setup call to fine-tune your account.
Can I upgrade or downgrade at any time?
Yes. You may upgrade to the Premium version of Setmore by clicking the Shield icon in the left navigation menu, inside the Setmore app. To downgrade, click the Profile icon in the top-right corner, then navigate to Account Billing. In the Payment Details window, click the “Cancel” button, then on the Plans and Pricing page, scroll down to the bottom of the window and click “Downgrade.”
Do I need a website to book customers online?
Nope. Every Setmore account comes with a free, customizable Booking Page where you can advertise your services, prices, location, and social media links. You can use this Booking Page as a standalone website, and many of our users do just that. Your Booking Page also comes with a customizable “.setmore” URL, which you can link to from your Facebook and Instagram accounts.
Can I integrate Setmore into my existing website?
Yep. You can either add a “Book Now” button to your website, or embed your Booking Page in an iframe. We provide super quick and easy copy/paste-ready code that you can add to your website’s HTML, or plug it into a website builder. You can also easily use your own “Book Appointment” button image and link it directly to your Setmore-powered Booking Page.
Will my customers see other customers’ contact information when they book online?
No. Customers only see your available time slots and nothing more. They can’t see your appointment calendar, that’s only available to you and your staff members when you log into Setmore. So customers won’t see what other appointments are in your calendar, nor will they be able to see your other customers’ contact information.
Support and Requests
What kind of training does Setmore provide?
Setmore offers a series of 60-second tutorial videos that walk you through key features so that you can get the most out of your Setmore account. Users who upgrade to Setmore Premium will be invited to have a personalized 1:1 setup call with a Setmore expert, who tailor your account to meet your specific needs.
What kind of support does Setmore provide?
Setmore has an entire team of software experts who are available 24/7 to answer your questions or troubleshoot your technical snafus. You can start an instant 1:1 chat with an expert from inside your Setmore app by clicking the chat bubble in the lower-right corner. If you have a feature request or general feedback, you can email us at firstname.lastname@example.org. If you have an urgent matter and need help right away, call our toll-free number at +1 (877) 989-7413.
If I have a feature request, can one of your code gurus just add it in?
We do take feature requests, just send us an email to email@example.com. However, please note that there’s no such thing as a “minor request,” as even the littlest feature takes up at least a week if not two weeks of development, internal review, and quality assurance time. And we get these requests on a daily basis.
Our development team prioritizes feature requests based on user demand and also based on if the request fits with our vision for Setmore as a platform. So you should definitely email us and make your voice heard, because the more users who request a feature, the greater the likelihood that our dev teams will work on it sooner.
Can I be a reseller for Setmore?
While we don’t have an official reseller program, you may informally recommend Setmore to your colleagues or followers. If you let us know that you’re posting a review video or likewise promotional message on your website, we can give you a signal boost through our own social media channels. Just email firstname.lastname@example.org and put “Attn: marketing department” or “Attn: content team” in the subject line. You can also reach out to us through Twitter or Facebook.
Using the Setmore Platform
Does Setmore have a mobile app?
Yes, Setmore has a mobile app for both iPhones (get it on the App Store) and Android phones (download from Google Play). The mobile app will sync with your primary Setmore account, so any appointments you book from a browser will show up on your phone and vice versa.
How do I set or check my account’s timezone?
When you first sign up for Setmore, your account timezone is set automatically based on your computer’s timezone settings. However, often times you may be travelling or daylight savings may be in effect. Therefore it’s always a good idea to verify that your timezone is set properly by going to Apps & Integrations > Your Booking Page (Configure) > Business Hours.
Can my staff log into my Setmore account?
Yes. Setmore provides staff logins so that your team members can each have their own username and password when logging into your Setmore account. You can also set the access level, which will restrict access to certain parts of your account like Settings or Working Hours. To enable staff logins, go to the staff profile under Settings > Staff. Learn more by reading the support article here.