Frequently asked questions.

Curious how online scheduling could transform your business? Maybe you need a hand picking the right plan or want to learn more about Setmore’s features.

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  • What do I get when I create a Setmore account?

    When you sign up for a free Setmore account, you receive an appointment calendar that supports up to 4 staff profiles, automated email confirmations, and rescheduling and cancelation alerts. Your account also comes with an online Booking Page that enables you to accept customer appointments 24/7.

  • Do I need to provide a credit card number when I sign up?

    No. Creating an account is completely free and can be done in minutes. You only need to provide a credit card number when signing up for Setmore Premium or Pro.

  • Can I cancel my account at any time?

    Absolutely. There’s no contract with a free Setmore account and you don’t need to provide a credit card to sign up. If you’re a Setmore Premium or Pro user, you can cancel your subscription at any time during your billing period without penalty.

  • Where can I go to learn more about Setmore?

    Glad you asked! Check out the Setmore blog for all the latest app updates, business tips and customer stories. Our site also has a Guides section to help you get the most out of Setmore Free, Premium and Pro. If you’re looking for illustrated how-tos, visit our comprehensive Support Center.

    And to be first to hear of new features and integrations, connect with us on social media: Facebook | Twitter | Instagram | YouTube | LinkedIn

    For answers to specific questions, you can email us at help@setmore.com or call at +1 (800) 749-4920.

  • How much does Setmore cost?

    Setmore accounts are free to create and use. You can upgrade to Setmore Premium or Pro at any time, and choose between a monthly billing cycle or an annual billing cycle.

    Plan Name Monthly Annual
    Setmore Premium $12 user / mo $9 user / mo
    Setmore Pro $9 user / mo $5 user / mo
  • What do Premium and Pro offer?

    With Setmore Premium, you can create two staff calendars with access to advanced scheduling features. These include text reminders, the Zoom integration, Stripe online payments, 2-way calendar syncs with Google and Office 365, and recurring appointments. You can also remove the Setmore branding from your Booking Page.

    Setmore Pro gives you everything that Premium offers for 3 or more staff calendars.

  • Can I upgrade at any time?

    You can upgrade to the Premium version of Setmore by clicking the Shield icon in the left navigation menu of your app.

  • Do you offer discounts for nonprofits and charitable organizations?

    Yes, we offer special pricing on annual plans to organizations who provide supporting documentation (including 501c3 or charity register listings). Contact us for more information.

  • Do I need a website to book customers online?

    Not at all. Every Setmore account comes with an online Booking Page for you to display your services, availability, prices and contact info. You can use your Booking Page as a standalone website as it has its own customizable “.setmore” URL. Share its link across your website, Facebook, Instagram, emails and more, and let customers self-book appointments online.

  • Can I integrate Setmore with my existing website?

    Yes. You can either feature a ‘Book Now’ button on your website or embed your Booking Page in a pop-up. We provide a copy-paste code that you can add to any site page.

  • Can customers see other customers’ contact information when they book online?

    No. Customers only see your available time slots. Your appointment calendar is only available to you and select staff members when you log into Setmore. Customers cannot view other appointments in your calendar or contact details for anyone else booked in.

  • Does Setmore offer training to customers?

    All customers are invited to book a live demo with one of our onboarding experts when they sign up. Team Setmore is also available by call, email or chat 24/7, should technical assistance be required.

    Our team prides itself on offering valuable, thorough demos (lasting around 30 minutes), tailored to your business needs. We’re here to help optimize your account and Booking Page so more customers can connect with you.

  • What kind of support does Setmore provide?

    Setmore has a global team of experts available 24/7 to answer your questions or troubleshoot technical issues. You can start an instant 1:1 chat from inside your Setmore app by clicking the chat bubble in the lower-right corner. Or call our toll-free number at +1 (800) 749-4920.

    To access step-by-step guides to customize your account, visit our Support Center.

  • If I have a feature request, can a Setmore expert add it in?

    We’d love to offer new features in a snap. But, each feature and integration takes time to build. If you have a feature request, email us at morefeatures@setmore.com. We use your feedback to inform new ideas and partnerships. The more requests we receive for a particular feature, the more likely it’ll be created!

  • Can I be a reseller for Setmore?

    Watch this space for details on our new partnerships and affiliates opportunities. If you’re posting a review video or promotional message about Setmore, let us know! Email moremagic@setmore.com and include “Attn: Community team” or “Attn: Content team” in the subject line. You can also connect with us on social media: Facebook | Twitter | Instagram | LinkedIn.

  • Does Setmore have a mobile app?

    Yes, Setmore has a mobile app for both iOS devices (available on the App Store) and Android devices (downloadable from Google Play). Your appointments and customer details automatically sync across all devices in real-time. Appointments you book in your browser appear on your phone and vice versa. You can also set up push notifications to stay in the loop with your calendar on-the-go.

  • How do I set or check my account’s timezone?

    When you first sign up for Setmore, your account timezone is set automatically based on your device’s timezone settings. In some instances, your timezone could be affected if you’re travelling or by daylight savings. Verify your preferred timezone by going to Apps & Integrations > Your Booking Page (Configure) > Business Hours.

  • Can multiple staff members be added to my Setmore account?

    Yes. Setmore provides staff profiles so your team members can have their own calendars and Booking Pages. Each staff member has an individual login and access level. This can restrict access to certain parts of your account like settings or work hours. To enable staff logins, go to Settings > Staff. Learn more about adding staff profiles to your account >

Need more help?

Find further info below on what Setmore offers you, your team and your customers. Connect with us if you have any further questions.

What’s your plan?

Explore the powerful features and integrations you’ll have in your arsenal when you sign up for Setmore Free, Premium or Pro. Compare what’s provided and create your account in minutes.

Discover Setmore Free

Up to 4 users can create their own customer-facing Booking Pages and accept appointments online. Automated reminders, 1-click video meetings, online payment processing - it’s all free.

Why upgrade to Premium?

Unlock advanced features that make it easy to keep your calendar in-check and boost your bookings. How do text reminders, a Zoom integration and 2-way calendar sync sound?

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