Reliable days
Stay organized and keep your calendar running with purpose—rest assured, your next appointment is there.
No-show means no-grow
Revenue protected
Fewer gaps and cancellations mean more time for customers who show up, or deposits guarantee income.
Dependable availability
When no-shows don’t hold up your calendar, there’s room for new bookings and loyal clients who value you.
What is a no-show?
Pretty simple: a no-show is when a client doesn't show up for an appointment without canceling, rescheduling, or letting you know.
It's not the same as a cancellation, because without communication, you don't have the opportunity to open that slot again, which usually costs your business income.
It's time you can't get back. There is good news, though. Most of the time, no-shows aren't malicious, it's usually forgetfulness, or something comes up last-minute. A few changes to your booking process can mean fewer no-shows and more customers.
Why do customers miss appointments?
It's not personal. People forget; we're all only human. There are also double bookings, traffic, kids' soccer games, or something unforeseen coming up at the last minute. Sometimes, someone who booked an appointment doesn't respect your time — although it's very rare.
Knowing this, along with other factors, helps you solve the issue. Forgetfulness? A timely reminder does wonders. Last-minute clash? Make it easy to reschedule. Need to ensure income? Deposits put a value on your time, and theirs.
Loved by business owners
I have been using Setmore for my Massage Therapy and Wellness Clinic for the past 4 years. Our clients love the email confirmations and appointments reminders. We love that those reminders have decreased the amount of 'no show' appointments.
Kimberley
Serene Physique Massage Therapy Inc
Your all-in-one business software
Manage your Booking Page, reminders, payments, customer profiles, calendar sync, and services — in one app.
It’s everything you need to maximize your time and support your clients, without jumping between tools.