Bilingual call answering service

Live Receptionist connects your callers with a real person who speaks English and Spanish. Whatever language they call in, the welcome feels personal, from "hello" or "hola".

live receptionist feature UI
a man holding a phone on a call, sitting at desk

Answering your calls: Two languages, one real person

Brands are built on personal connections. When a Spanish-speaking customer calls, and there’s a language gap, they can feel misunderstood and may hang up.

With bilingual support, your Live Receptionist can answer in English or Spanish, so every customer feels heard and listened to — while they answer questions on behalf of your business and book appointments directly into your calendar.

Connect with more callers

Whether they only speak Spanish or it’s their first language, your receptionist books the appointment.

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No Spanish needed

Drop the lessons; you don’t need to speak a word. Your receptionists take and log every call.

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Real people, their language

A trained professional can answer, handle questions and book appointments in English or Spanish.

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What is a bilingual answering service?

A bilingual answering service is a team of trained receptionists who can professionally answer your business calls exactly how your brand would, and in the language your customers speak. With Live Receptionist, those languages are English and Spanish. 

They pick up the phone when you can’t, greet callers in their preferred language, answer any questions, redirect calls as needed, or book them in for an appointment.

a woman with a headset on, sitting at desk with laptop

Live Receptionist bilingual service

  • Languages: English and Spanish.
  • Who answers: real, trained receptionists, not AI, bots, or voicemail.
  • Availability: 24/7 — including evenings, weekends, and holidays.
  • What they do: answer questions, take messages, and book appointments.
  • Where bookings go: straight into your Setmore calendar.

How to add bilingual support to Live Receptionist

  1. Go to Receptionist in your Setmore app.
  2. Select Book your demo or Video meet with us.

Once you get connected with an expert, they can set up your Live Receptionist, review your script, and add bilingual support. From then on, callers will be greeted in English or Spanish, no matter who answers the phone.

Speak their language

67.8 million people in the US spoke a language other than English at home (almost 1 in 5), with Spanish being the most common by far. 

That’s tons of potential callers you can forge a personal connection with, just by speaking in their native tongue. Live Receptionist keeps your brand personality, and that includes the language you answer the phone in. 

Be easy to reach, build trust, and grow your brand.

Show up when Spanish speakers search

An optimized Google Business Profile helps you appear when nearby customers search, in any language. Add your hours, reviews, and phone number.

When they call, Live Receptionist answers in English or Spanish. Add a 'Book' button with Reserve with Google, and all kinds of bookings are covered.

Booked into your calendar

A bilingual receptionist can see your live availability, team, and services. When a Spanish caller wants to book an appointment, Live Receptionist understands, informs them of availability, and books them directly into your calendar.

Empower your customers to book online from your Booking Page, too. That way, you're covered for calls and bookings online.

¿Habla español?

Nearly 3 out of 10 businesses say they’ve lost a potential customer because they don’t speak their language. 

With Live Receptionist, not only does a real person answer, but they do so in their language.

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FAQs

Can't find the answer to your question? Call us now: +1 (800) 749-4920 or email us help@setmore.com

For more information, explore our features, integrations, and use cases.