Groupon is a great alternative to promote your business and attract customers. Clearly, it offers advantages over mainstream promotions like TV ads, pamphlets and billboards with its whopping 48.6 million unique customers who are on a continuous quest for the next deal.
Groupon can potentially generate a ton of new customers for your business. You can have cash flowing in even during your slowest periods, while adding decent numbers to your customer base.
We will be discussing some of the widely followed best practices to set up your Setmore account to use Groupon or any coupon-related discounts and rebates.
Customize Your Setmore Account to Accept Groupon Vouchers
Follow these instructions to add an additional field to collect coupon code information for existing services.
Navigate to Profile > Configure > BOOKING POLICIES in your Setmore account.
Go to Contact Fields and under “Add a custom field....”, type in the text of your choice. For example: “Groupon Code” or “Coupon Code”.
Note: Do not check the “Required” box that makes this field mandatory, otherwise your regular customers won’t be able to complete the booking without a Groupon voucher.
You may also add information under “Notes for the customer” regarding Groupon vouchers. Ex: Customers with a Groupon voucher may enter their Groupon Code which can be redeemed after receiving the service.
Now your account is ready to accept bookings from customers with a Groupon voucher.
Collect Cash Payments for Groupon Vouchers
You can make use of the discount option during billing to redeem the coupon discount for customers with a Groupon voucher.
Navigate to Calendar and click on the appointment.
Click “Edit Appointment >>”
Click the “Pay Now” button
You will see the actual details of your service in the PAYMENT page.
The system will display the discounted price under TOTAL.
Click “Charge Customer”
Your billing is now complete and the system will generate the Payment Receipt.
However, if your customer makes payments online, they will have to pay the total service price even with a coupon code. After the service is fulfilled, the coupon can be redeemed and a refund can be issued to the customer via Stripe.
How to Issue Refunds in Setmore
Navigate to the appointment on your calendar and click the appointment.
Click “Edit Appointment >>”
Click the “PAYMENT” tab on top.
Choose the payment receipt under Payment History.
Click “Issue Refund”
Enter the discount amount per your offer under “Total Refund”, and click Issue Refund.
The amount will be refunded back to the card from which the payment was made.
Add a Service for Groupon Customers
Finally, let’s look at a simple yet effective workaround for incorporating Groupon into your account–simply add a service exclusively for Groupon customers.
Make sure to list the discounted price under this service per your advertisement on Groupon.
Businesses normally use Groupon / Coupon offers for a short and limited period. These specific services should be hidden from the booking page during idle periods by marking them as a private service.
These customizable coupon features should accommodate all of your business needs–just another reason why Setmore is the right scheduling app for all kinds of small businesses.
Know of a better way to use coupons with your booking page? Please feel free to share your ideas and thoughts with us!
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