Communicating with your customers has never been easier. There are tons of ways to contact your business: email, chat, telephone, self-scheduling an appointment, and WhatsApp.<\/p>\n\n\n\n
WhatsApp is fantastic for sharing information quickly and conveniently\u2014for you and your customers. It\u2019s already built into everyday life, it\u2019s informal and can turn curious leads into booked appointments.<\/p>\n\n\n\n
But what about those times when you can\u2019t reach your mobile? You don\u2019t want to leave people waiting, so let\u2019s dive into how you can use WhatsApp away messages to keep in touch.<\/p>\n\n\n\n
WhatsApp is all about personal chats with family, friends, acquaintances, work colleagues, and anyone else. But WhatsApp Business<\/a>, launched in 2018, helps brands communicate at scale with their audience.<\/p>\n\n\n\n Features like quick replies, automated messages, and catalogs make it easy to streamline communication and help your customers find exactly what they need. It\u2019s perfect for when you\u2019re busy with a client, traveling to your next job, or simply can\u2019t reach your mobile. Life happens\u2014and we all need a screen break from time to time. <\/p>\n\n\n\n Some of the most valuable features include the ability to customize your automated message to welcome customers and provide your booking link for easy appointment scheduling. You can also edit your quick replies to answer FAQs about your service or brand. The easier you make their journey, the more appointments you’ll secure.<\/p>\n\n\n\n It\u2019s a customizable automated message sent to your customers when you are unable to respond. It\u2019s like an \u2018out-of-office\u2019 reply for your WhatsApp.<\/p>\n\n\n\n Using away messages helps protect your personal time (super important for small business owners) without keeping leads and customers waiting. 90%<\/a> of customers expect an immediate response (within 10 minutes) to their questions. Your away message ensures you get to them instantly, and gives you more time to get back to them personally. <\/p>\n\n\n\n While nothing beats real human-to-human communication, having a tailored WhatsApp away message still creates that valuable first impression. It reflects your brand\u2019s voice and sets the stage for direct conversations down the line. Skip the generic AI responses\u2014show potential customers the personalized service you offer and how you\u2019re there for them, right from the start.<\/p>\n\n\n\n Getting started is simple, and can be the difference in securing a booking or losing out on a new customer.<\/p>\n\n\n\n How to set auto message in WhatsApp:<\/strong><\/p>\n\n\n\n For any service-based business, adding a booking link to your away message lets customers book an appointment with just a few taps. 70%<\/a> of customers prefer booking appointments online, so giving them that option is a no-brainer. It saves time, boosts your chances of filling your calendar, and makes things that much easier for you and your customers.<\/p>\n\n\n\n To get detailed instructions, check out WhatsApp\u2019s support article<\/a>. <\/p>\n\n\n\n Ensure your customers feel acknowledged and know when they can expect a reply from you with a super clear and friendly away message. Try to include things like your brand name, when you\u2019ll get back to them, and where they can find more information or book an appointment.<\/p>\n\n\n\n Here are two different examples:<\/p>\n\n\n\n \u2018Hi there! \ud83d\udc4b Thanks for contacting us here at [your brand name]. We are currently away as our hours are [your opening hours]. We will get back to you within [timeframe]. In the meantime, please check out our website for more information and our services at [your URL], or to book an appointment directly here: [your booking link].<\/p>\n\n\n\n We look forward to connecting with you very soon!\u2019 Automated WhatsApp messages keep things brief while remaining welcoming and informative. Remember to give customers clear instructions tailored to your business. The examples above are templates\u2014feel free to edit them to match your brand\u2019s needs and tone of voice.<\/p>\n\n\n\n Who doesn\u2019t love a warm welcome? Automating your greeting message ensures you offer just that. Let your brand personality shine through and offer them insights into your business and offering right away. <\/p>\n\n\n\n For example: <\/strong><\/p>\n\n\n\n Hi there and thanks for reaching out to [Your Brand Name]! If you\u2019re looking for [service type], you\u2019ve come to the right place. <\/p>\n\n\n\n Please check our FAQs [link to your FAQs] for quick queries, or check out our services here: [link to services section of Booking Page]. If you’d prefer to speak with a friendly voice, call us at [your phone number]. Ready to make an appointment? Book a time that suits you here: [your booking link].<\/p>\n\n\n\n We\u2019ll be in touch with you shortly, but if you have any additional details about your request to share, simply reply with more information.<\/p>\n\n\n\n We look forward to serving you soon \u2014 the [Your Brand Name] team.<\/p>\n\n\n\n As you can see, the greeting message includes a bit more information. It provides your customers with several options, helping to address their needs even before you respond. Customize it to suit your business needs and ensure your customers aren\u2019t kept waiting.<\/p>\n\n\n\n WhatsApp helps small businesses maintain direct communication with clients\u2014even when you\u2019re unavailable. Whether you\u2019re busy with a customer or taking a well-deserved break, WhatsApp keeps you connected. <\/p>\n\n\n\n For additional support, having a call answering service like AnswerConnect<\/a> ensures you never miss a call, even when you\u2019re tied up. Their team follows your customizable script to provide consistent and helpful information, ensuring your customers feel heard and valued. <\/p>\n\n\n\n If you\u2019re in a service-based industry, many clients will reach out to schedule an appointment\u2014even after you\u2019re closed. In fact, 40%<\/a> of bookings are made outside of operating hours. A branded and user-friendly Booking Page<\/a> ensures you secure appointments any time of the day and provides a consistent customer experience from start to finish. <\/p>\n\n\n\n Using your away message for business WhatsApp helps keep communication open with your clients from the get-go and helps you land more bookings. You can also send your booking link directly in chats and include it in your WhatsApp description<\/a>. <\/p>\n\n\n\n If you\u2019re interested in more small business tips, check out our resource section<\/a>. Are you searching for automated online scheduling software? Get started with Setmore for FREE<\/a> and receive 24\/7 human support.<\/p>\n\n\n\n Happy scheduling!<\/p>\n","protected":false},"excerpt":{"rendered":"Communicating with your customers has never been easier. There are tons of ways to contact your business: email, chat, telephone, self-scheduling an appointment, and WhatsApp. WhatsApp is fantastic for sharing information quickly and conveniently\u2014for you and your customers. It\u2019s already built into everyday life, it\u2019s informal and can turn curious leads into booked appointments. But…","protected":false},"author":27,"featured_media":9891,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-9890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-howto"],"yoast_head":"\nWhat is a WhatsApp away message?<\/h2>\n\n\n\n
How to set automatic reply in WhatsApp.<\/h2>\n\n\n\n
\n
\n
\n
WhatsApp business away message examples.<\/h2>\n\n\n\n
\n
<\/strong><\/p>\n\n\n\n\n
<\/strong>\u2018<\/strong>Hi! We appreciate you taking the time to message us at [your brand name]. Our team is away at the moment and unable to reply. You can expect our return on [return date] and once we\u2019re back, we\u2019ll be in touch.
For more information right now, please visit our website at [your URL] or book an appointment here: [your booking link].
Thank you, and speak soon \ud83d\ude01\u2019<\/li>\n<\/ol>\n\n\n\nAuto reply WhatsApp business greeting message example.<\/h2>\n\n\n\n
Make every communication memorable.<\/h2>\n\n\n\n
BRB, just setting my schedule.<\/h2>\n\n\n\n