{"id":7376,"date":"2021-10-01T18:31:10","date_gmt":"2021-10-01T13:01:10","guid":{"rendered":"https:\/\/www.setmore.com\/blog\/?p=7376"},"modified":"2026-05-07T20:05:02","modified_gmt":"2026-05-07T14:35:02","slug":"uses-for-booking-page-pop-up","status":"publish","type":"post","link":"https:\/\/www.setmore.com\/blog\/uses-for-booking-page-pop-up\/","title":{"rendered":"What is a booking policy (and why your business needs one"},"content":{"rendered":"\n

While there are tons of integrations and features that streamline your scheduling, reduce no-shows, and enhance your connection with customers, one feature may fly under the radar: your booking policy<\/strong>.<\/p>\n\n\n\n

You can use it to provide customers with the necessary details before<\/em> confirming an appointment\u2014helping to set their expectations, reducing back-and-forth emails, and keeping things running efficiently. Pair it with your terms and conditions<\/strong>, and you\u2019ve got clarity covered from discovery to booking. <\/p>\n\n\n\n

Here\u2019s how to set up both, plus practical ways your business can use them to guide visitors and protect your time. <\/p>\n\n\n\n

How to add your booking policy to your Booking Page<\/h2>\n\n\n\n

Display your booking policy directly on your Booking Page<\/a> \u2014 letting customers see key details before they schedule an appointment.<\/p>\n\n\n\n

    \n
  1. Go to Settings > Booking Page > Booking policy <\/strong>in your app.


    <\/li>\n\n\n\n
  2. Add the specifics and need-to-knows.<\/li>\n\n\n\n
  3. Switch \u2018Add policy\u2019 to home on so it displays on your Booking Page.<\/li>\n\n\n\n
  4. Click \u2018Save\u2019.<\/li>\n<\/ol>\n\n\n\n

    That\u2019s it. Your policy is now front and center, visible on desktop, tablet, and mobile. For illustrated steps, check out our support article<\/a>.<\/p>\n\n\n\n

    How to add terms and conditions<\/h2>\n\n\n\n

    If customers need to formally acknowledge your terms before booking, add a required checkbox to your terms and conditions during the booking flow.<\/p>\n\n\n\n

      \n
    1. Go to Settings > Booking Page > Customization.<\/strong><\/li>\n\n\n\n
    2. Scroll to Terms and conditions<\/strong>.


      \"\"
      <\/li>\n\n\n\n
    3. Enter a label.<\/li>\n\n\n\n
    4. Paste the link to your full terms.<\/li>\n\n\n\n
    5. Click \u2019Save\u2019.<\/li>\n<\/ol>\n\n\n\n

      When customers book, they\u2019ll see a checkbox they must accept before confirming their appointment. For illustrated steps, check out our support article<\/a>.<\/p>\n\n\n\n

      What should you include in your booking policy<\/h2>\n\n\n\n

      That\u2019s entirely up to you. But a good booking policy should answer questions customers may have before they\u2019re asked. Let’s run through the most common (and helpful) ways to use it.<\/p>\n\n\n\n

      Cancellation and rescheduling rules<\/h3>\n\n\n\n

      No-shows are a no-go with Setmore. Email<\/a> and SMS confirmations<\/a> and reminders try to mitigate them as much as possible. However, to help avoid more last-minute surprises, clearly outline how changes are handled.<\/p>\n\n\n\n

      Let customers know:<\/p>\n\n\n\n